Resource Type: Podcasts Published Date: November 14, 2025
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Student Services Accelerator
Polaris
Polaris transforms student services by reducing operational bottlenecks and improving service efficiency across institutions. By automating intake, routing, and prioritization, it lowers administrative overhead while ensuring students receive timely, accurate guidance.
Polaris intelligently classifies student requests by urgency, type, and eligibility to reduce wait times and ensure the right support path—advisor or self-service. By prioritizing high-risk needs, it keeps students on track toward successful outcomes.
This streamlined approach enhances advisor productivity, shortens resolution times, and raises overall student satisfaction. Institutions benefit from measurable improvements in service delivery, resource allocation, and student success outcomes.
Problem
Manual, disconnected workflows are costing institutions time, consistency, and student trust.
Confusing ERP Systems
Seamless ERP integration puts relevant student data directly in the review workflow—no manual lookups, no wasted steps.
Messy Intake Processes
A centralized and streamlined intake process eliminates duplicates, validates data automatically, and provides a single dashboard for accurate, real-time oversight.
Roadblocks
Automated routing rules ensure the right advisor or team is assigned instantly—including multi-advisor cases—so nothing falls through the cracks.
Endless Communication Tools
Scalable communication tools with templates, branded notifications, and bulk messaging make outreach effortless and on brand.
Review Time
AI-driven summaries and eligibility insights speed up reviews while ensuring data-backed, consistent evaluations across the board.
Industry Impact
Clearer communication that is organized leads to sustained and productive student outcomes.
Simplification
Centralized, streamlined intake ensures clean data, real-time visibility, and a faster path from request to resolution.
Communicate confidently at scale
Branded templates, automated notifications, and bulk outreach keep every student and stakeholder informed—effortlessly and on brand.
Put key data where it belongs inside your workflow
Integrated student data appears in context so advisors don’t have to dig through ERP systems, saving time and improving every decision.
Integrations & Capabilities
Student services acceleration prioritizes student needs while triaging requests system-wide. Triage requests, prioritize needs, and keep students progressing with Polaris.
Centralized Case Management
Eliminates duplicate cases, validates incoming data, and provides a single dashboard for real-time visibility.
Automation
Assigns cases to the appropriate advisor or department based on configurable business rules.
ERP & Workflow Integration
Extracts student and case data directly from ERP systems, removing manual queries and data re-entry.
Multi-Advisor Collaboration
Supports routing and collaboration across multiple advisors when cases require shared ownership.
Scalable, Branded Communication
Enables templated emails, branded notifications, and bulk messaging to keep stakeholders informed.
AI-Driven Decisions
Delivers case summaries and eligibility insights to expedite reviews and ensure consistent, data-backed decisions.
How Polaris Works
Student services workflows designed for clarity, speed, and consistency.
Case Intake
Cases are submitted through forms, email, or integrations and captured in one centralized system.
Data Validation & De-Duplication
Polaris automatically validates required information and identifies duplicate cases to maintain clean data.
Routing IntelligenceIntelligent Case Routing Begins
Configurable rules assign cases to the correct advisor or department, including multi-advisor routing when needed.
Data Enrichment from ERP
Relevant student and case data is pulled directly from the ERP, giving advisors a complete view without manual lookup.
AI Audit Assistance
AI generates summaries and eligibility insights to accelerate review and support consistent decision making.
Communication, Tracking & Resolution
Advisors communicate through branded templates, track progress in real time, and resolve or escalate cases efficiently.
Polaris: Engaged
Student Services
Enabled
Careers
To innovate means to be creatively nimble, globally focused, inherently driven - if you desire professional opportunities that meet the moment we would love to learn more.
What Our Partners Are Saying
Light Leap AI completely transformed our admissions process for Rising Scholars. What once took weeks of manual paperwork is now efficient, accurate, and lets our staff focus on what matters most. We’re truly happy with the results and excited to grow our partnership.
Clint Cowden
Assistant Superintendent/Vice President of Instruction & Student Services, Palo Verde College
We have been working with the N2N team for some time now and couldn’t be happier with their service and expertise. They’ve surpassed all our expectations.
Cem Erdem
CEO, AuguSoft Inc.
LightLeapAI virtually eliminated our fraudulent enrollment problem overnight, giving us real students, renewed faculty trust, and renewed hope for our college’s future. We’re truly grateful for their swift and effective partnership.
Dr. Jeannie Kim
President, Santiago Canyon College
The new fraud detection product doubled our ability to stop fraud, saves our teams time, and makes sure aid reaches real students. Integration was easy—even skeptics are now convinced. The product truly speaks for itself.
Dr. Jory Hadsell
Vice Chancellor of Technology, Foothill-De Anza Colleges
LightLeapAI automated our student services process, saving staff time, closing equity gaps, and ensuring students get quick access to the support they need. Our managers now respond instantly, making a real difference for our students.
Dr. Seher Awan
President, Mission College
I know how hard N2N team has worked to get us into position for the MyPath go-live. Please know we understand and respect the sacrifice of the N2N team to move BU forward.
Lee Johnston
Associate Vice Chancellor of Information Technology Services, Brandman University
Banner (R) Registration is a complex process and our system used to crash during critical registration periods. N2N's team assisted my campus with Performance testing the System and helped us create a reliable infrastructure for years to come.
Mia He
Director of Enterprise Systems, Wentworth Institute of Technology
The launch of the Brandman CBE Program is formally underway. I want to express appreciation to you and the N2N team for your leadership, commitment and good efforts to get us this far on our journey. Congratulations and many thanks, Kiran and team.
Phil Doolittle
Chief Financial Officer, Brandman University
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